FAQ

FREQUENTLY ASKED QUESTIONS

Do you track flight or train times?
Yes. We monitor your flight or train status and will be ready when you arrive.

If my flight changes or gets canceled, should I contact you?
Yes, please call us at (617) 304-6665 or email info@djlimoservice.com as soon as possible so we can adjust your pickup.

Where do I meet my driver?
Standard pickup is at the designated limo stand. Inside meet-and-greet at baggage claim is available for an additional fee and requires an additional staff member.

When does my reserved time start?
Your reservation begins at the scheduled pickup time, regardless of whether all passengers are ready to board.

How do I confirm my reservation?
Once you book online, you will receive a confirmation email verifying your reservation details. If you have any questions in the meantime, call (617) 304-6665 or email info@djlimoservice.com

What amenities do you offer in your vehicles?
Our vehicles are equipped for a comfortable ride, including complimentary bottled water and Life Savers mints. Let us know your preferences in advance and we'll do our best to accommodate them.

What beverages do you offer?
Complimentary bottled water is included on all rides. For special requests, just let us know ahead of time and we'll be happy to accommodate.